Go Back   Family Tree DNA Forums > Family Tree DNA Communications > Features Requests & Bug Reports Area

Features Requests & Bug Reports Area This forum is for customers to talk about features they would like to see. It may also be used to report potential website issues and account bugs, though you may get faster service by sending those through the Open a Request feature found in the Customer Service link at the top of the forum page.

Reply
 
Thread Tools Display Modes
  #1  
Old 13th February 2017, 09:48 AM
crumpster crumpster is offline
FTDNA Customer
 
Join Date: Jan 2015
Posts: 3
Question myFamilyTree / display problem

When I click on myFamilyTree It brings up the titles at the top but only a very narrow strip that only shows a partial tree. Havn't been able to view full screen!? Including Window capturejpg
Reply With Quote
  #2  
Old 13th February 2017, 03:42 PM
MoberlyDrake MoberlyDrake is offline
mtDNA: T2b5 | Y-DNA: J-M172
 
Join Date: May 2010
Posts: 1,533
Magnify it by clicking the plus icon or use CTRL plus +

I thought they were going to fix this problem.
Reply With Quote
  #3  
Old 11th March 2018, 09:11 AM
marciarandre marciarandre is offline
FTDNA Customer
 
Join Date: Aug 2017
Posts: 1
still having this problem

I've tried the solutions offered, but no luck. I can only see a narrow strip of each tree. Can anyone help?
Reply With Quote
  #4  
Old 11th March 2018, 10:23 AM
betadams betadams is offline
BetAdams
 
Join Date: Mar 2016
Posts: 75
What browser are you using-sometimes IE works when others do not
Reply With Quote
  #5  
Old 9th April 2018, 08:59 AM
TJS TJS is offline
FTDNA Customer
 
Join Date: Apr 2018
Posts: 1
MyFamilyTree problems

Yes, the problems continue with Firefox (I use version 59.0.2 64-bit, which is the most recent version).

As noted, the "tree" portion of the screen opens in a narrow strip; you must zoom down the screen to about 80% before that portion opens up full-width.

A bigger problem is that, if you try to add a person within the existing tree, the process never finishes after you click done (the activity "wheel" spins but nothing happens... I left it spinning for an hour once but it was still spinning when I returned).

Neither of these problems occur if I use the Chrome browser. Haven't tried it with Explorer or other browsers.
Reply With Quote
  #6  
Old 16th April 2018, 12:29 PM
JeremyGlen2017 JeremyGlen2017 is offline
FTDNA Customer
 
Join Date: Aug 2017
Posts: 9
Not sure if anyone is experiencing this today, but all I get is a spinning symbol in the middle of the page but my tree never loads. I tried this on three different kits I manage, and the trees I know are uploaded are not showing up.
Reply With Quote
  #7  
Old 16th April 2018, 03:36 PM
dna dna is offline
FTDNA Customer
 
Join Date: Aug 2014
Posts: 2,963
Quote:
Originally Posted by JeremyGlen2017 View Post
Not sure if anyone is experiencing this today, but all I get is a spinning symbol in the middle of the page but my tree never loads. I tried this on three different kits I manage, and the trees I know are uploaded are not showing up.
Today, my Firefox does not display the tree. I have even tried the newest beta (pre-release 60.0b12) version of Firefox, and surprisingly it did not work either.

On Windows 7 (and on Windows 10) Internet Explorer works at this moment, and Chrome (version 65) too.


Mr. W.

P.S.
I have a no longer relevant version of Firefox beta 59.0b1 and that did work. Clearly FTDNA is playing with something.

Last edited by dna; 16th April 2018 at 04:15 PM. Reason: +Windows 10 information
Reply With Quote
Reply

Bookmarks


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
myFAMILYTREE htb Features Requests & Bug Reports Area 3 8th February 2017 01:31 PM
myFamilyTree to GEDCOM fmoakes Family Finder Basics 3 9th February 2015 12:06 AM
myFamilyTree & GEDCOM markarslan Family Finder Basics 5 24th December 2014 08:02 AM
Problem with kit name display Canyon Wolf Group Administrators - New and Begining Admins 2 20th November 2014 04:33 PM
problem with display of administors on project web page Canyon Wolf Group Administrators - New and Begining Admins 0 20th November 2014 08:15 AM


All times are GMT -5. The time now is 12:32 AM.


Family Tree DNA - World Headquarters

1445 North Loop West, Suite 820
Houston, Texas 77008, USA

Phone: (713) 868-1438 | Fax: (832) 201-7147
Copyright 2001-2010 Genealogy by Genetics, Ltd.
Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.